Privacy Policy

1. Data controller

The controller of personal data is Sabrina Maria Teresa Molteni, owner of the MarketMind business. To exercise your rights under privacy law, you can contact us through the channels indicated in the Contact section.

2. Personal data collected

We collect the data necessary to provide the service and improve the user experience. This data may include:

• Registration data: email address, first and last name (if provided), login credentials.
• Usage data: history of requests made to the platform, display preferences, and how content is explored.
• Technical data: IP address, browser type, operating system, device identifiers, and system logs.
• Communication data: messages sent to support or through contact forms.

3. Purposes of processing

We use personal data for the following purposes:

• Service provision: account creation and management, authentication, personalization of AI responses, and saving of preferences.
• Platform improvement: analysis of service usage to optimize features, fix errors, and develop new tools.
• Security and compliance: prevention of fraud, abuse, and illegal activities, as well as compliance with legal obligations.
• Communications: sending service updates, changes to terms, or responses to support requests.

4. Legal basis

Data processing is based on one or more of the following conditions: performance of the contract to which the user is a party (Art. 6(1)(b) GDPR); compliance with a legal obligation (Art. 6(1)(c)); legitimate interest of the controller, provided the fundamental rights and freedoms of the data subject do not prevail (Art. 6(1)(f)); user consent, where required for specific purposes (Art. 6(1)(a)).

5. Recipients and sub-processors

Personal data may be shared with third parties that provide services essential to the operation of the platform, such as: hosting and cloud infrastructure providers, authentication services, artificial intelligence providers for generating responses, analytics tools, and email communication services. These parties act as data processors or sub-processors, in compliance with the security measures required by applicable law.

6. International transfers

Some service providers may be located outside the European Economic Area. In such cases, we adopt the appropriate safeguards provided by law, including standard contractual clauses approved by the European Commission, to ensure an adequate level of protection of personal data.

7. Retention period

Personal data is retained for the time necessary to achieve the purposes for which it was collected, unless the law requires or allows a longer retention period. In general, account data is retained for the duration of active registration; technical logs for a limited period useful for security and troubleshooting; support request data for the time needed to handle the request.

8. Rights of the data subject

As a data subject, you have the right to:

• Access your personal data and obtain a copy of it.
• Request the rectification of inaccurate data or the completion of incomplete data.
• Request the deletion of data (right to be forgotten), in the cases provided by law.
• Request the restriction of processing.
• Object to processing on legitimate grounds.
• Receive your data in a structured format and transfer it to another controller (portability).
• Withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.

9. Cookies and similar technologies

The platform uses cookies and similar technologies necessary for the technical operation of the service, as well as to collect anonymous statistical information about site usage. On first access, an information banner is shown that allows you to manage preferences for non-essential cookies.

10. Changes to this policy

MarketMind may update this policy at any time to reflect changes in data processing practices or to comply with new legal obligations. We invite you to check this page periodically. In case of substantial changes, we will inform you through the contact channels associated with your account or with a notice on the platform.